Why was an email sent alerting about a login from a different city?

At TradeJini, we prioritize the security of your account. Therefore, if you log in from a new city or IP address, we’ll send you an email or a mobile notification via the CubePlus app. This alert is a safety measure to inform you about potential account access from an unfamiliar location.

Please note that our system verifies your location based on the IP address linked to your login request. Sometimes, this alert may trigger if you switch between different networks like broadband and mobile, each with its unique IP address.

It’s important to acknowledge that the IP address used for verification may not always match your physical location, even if your login is genuine. In such instances, we advise you to click on the provided button to verify the IP address on Google and compare it with the one mentioned in the email or app alert. If they match, you can disregard the email or notification.

To know more, please connect with our support team on 080-40204020 or write to us at help@TradeJini.com.