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- General profile related questions
- What is a Basic Service demat Account?
- How to close your Tradejini account online?
- Can Tradejini delete client data on request?
- Can another person be added to a trading account?
- How long does it take to reach a customer support executive via call at Tradejini?
- Why did Tradejini send an email requesting clarity on trades?
- How to logout access from other devices where my CubePlus account is logged in.
- Can the demat account be closed while keeping the trading account open?
- Mail related queries
- Why does Tradejini email a weekly statement?
- Why did Tradejini send an email requesting certain documents to be resubmitted?
- Why do exchanges send a weekly SMS and email regarding funds and securities balances?
- Why did Tradejini send an email requesting KYC details to be updated?
- Why did the KYC Registration Agency (KRA) send an email and SMS informing about KYC details validation?
- Why were an SMS and email sent by CDSL informing about the transactions in the demat account?
- Does Tradejini send SMS alerts or notifications for trades?
- How to verify if the email from Tradejini is genuine?
- Why did Tradejini send an email stating certain mobile numbers are blocked?
- Why was an email and SMS sent by the clearing corporation informing about the allocation of funds?
- KYC & Re-activation
- Why did Tradejini send an email asking for KYC information?
- What is Know Your Customer (KYC), and how can the KYC status be checked?
- How can a voluntarily deactivated CubePlus account be reactivated?
- Who are Clients of Special Category (CSC), and when must they provide income proof?
- What is the CKYC number, and where can it be found?
- Why does Tradejini ask to redo KYC while opening an account, even though it was done while opening the bank account?
- Ticket creation
- How to track complaints or tickets at CubePlus?
- Can a ticket be created without logging in to the CubePlus account?
- Is it possible to create a ticket after the Tradejini account has been closed?
- How to create a ticket or support request at Tradejini?
- Can we attach files while responding to a ticket?
- How to place an investor grievance complaint at Tradejini?
- Power of Attorney
- Demat Debit and Pledge Instruction (DDPI) and E-DIS